From the age of 17 – 22, I was a columnist for an e-zine. My title was Young Women’s Columnist and Moderator. Unfortunately the e-zine no longer exists, as the project for the publication ended and the funding for the grant was not approved for its director to continue.
Since then, I served in positions which I inevitably found myself writing training materials or job related written content. Each position I held, I found ways to apply my written skills:
- Designing and proposal of quick reference pocket size materials for new hires of a major general retailer
- Creating a crash course training handbook for my part-time substitute to be able to use the proprietary Silverlight based software for medical transcription while I was on vacation,
- Revising, or authoring new knowledgebase articles an employer offered as self-support, do-it-yourself documents for those with registered domain, webhosting, and email services, or scripting
- Drafting and developing new verbiage to satisfy quality assurance and also establish a standard for contracted Level II agents in a professional, real-time, Technical Support chat environment to use with customers and with a separate internal employee chat system for fielding incoming troubleshooting inquiries and concerns. Having the scripting be friendly, professional, and yet universal across many situations.